Super Diver 911

Return & Exchange Policy.

General Return Period: 30 days, new and unused products (except scuba equipment) in the original factory box.

All scuba custom equipment sales are final and cannot be returned.

Scuba equipment returns period: 30 days, new and unused scuba in the original factory box and didn’t expose to the water. You can receive a full refund as a store credit which can be used for a one-year period, or you can receive your money back minors a 10 percent restocking fee. All refunds have to be completed through super diver 911 store not NEX scuba products.

How to Initiate a Return:

Online: Contact SuperDiver911@gmail.com or 754-444-2431 for RMA.

Conditions: New, unused, original packaging, proof of purchase.

Non-Returnable: Custom items, final sale. Defective or Incorrect Items: Contact us within 7 days. We cover shipping for

confirmed defects/errors.

Refunds: Processed in 5‒10 business days.

Exchanges: Return item for refund, then place a new order.

Shipping Policy

Processing Time: Orders ship in 5‒7 business days.

Domestic Shipping: Costs calculated at checkout. Expedited options available.

International Shipping: We ship worldwide via DHL, FedEx, UPS. Customs duties/taxes

are buyer's responsibility.

Special Notes: PO Boxes via USPS, APO/FPO via USPS Priority Mail.

Lost or Damaged Packages: Report within 48 hours for damage, 2 days for lost items.

Observed Holidays: No shipping on New Year’s Day, Memorial Day, Independence Day,

Labor Day, Thanksgiving, Christmas.

Customer Support: Email SuperDiver911@gmail.com or call 754 444 2431, Mon‒Fri 9 AM ‒ 6 PM.